SPA ETIQUETTE

Spa Arrival 

Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed. Please arrive at least 15 minutes before the scheduled time to check in and prepare to enjoy your treatment.  

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Spa Environment 

Your spa environment is one of tranquillity and relaxation. Please respect all Spa guests’ right to privacy and serenity. All family members under 16 years of age must be accompanied by an adult and are not permitted to use the plunge pool and Jacuzzi. Please turn off cellular phones on arrival at the Spa. 

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Health Matters 

Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you have when making your appointment. We do not recommend the consumption of alcohol before or directly after Spa treatments. For moms-to-be, we have specifically designed treatments to care for both of you. Please allow our therapists to guide you in selecting which treatments are most suitable for you during this time. We recommend that you drink lots of water after your Spa treatments to help accelerate the elimination of toxins. 

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Spa Attire 

We can provide you with Spa attire including disposable Spa underwear or you may choose to wear your own. Our therapists will always use draping techniques to respect your privacy. 

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Valuables 

We do not take any liability for personal items and recommend you leave valuables in vehicle on arrival.

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Cancellation Policy 

The treatments you select are reserved especially for you. Guests will be charged a 100% cancellation fee for treatments cancelled less than 24 hours from the scheduled appointment time. 

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Refunds and Returns 

Treatments and packages are non-refundable, non-transferable and may not be exchanged for other treatments. For hygiene reasons, products purchased may not be returned or exchanged. 

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Hours of Service 

Mon – Fri 09:00 – 17:00

Sat             08:00 – 18:00

Sun            09:00 – 15:00