Gifting
The perfect gift for a loved one or a colleague, our gift vouchers are easy and brings so much joy to the receiver. Gift vouchers are available in monetary values and can be used for any Spa Menu treatments.
Should you not be able to visit The Spa to purchase a voucher, Gift vouchers are available on our website:
Please note that bookings made with a voucher should be done via a call or WhatsApp.
Making Memories
Throughout our lives there are precious moments– birthdays, graduations, engagements, weddings, anniversaries and other times of significance which collectively define who we are and what matters most to us. Royal Tree Spa has been there celebrating these special times with so many. With our magical garden and indulging interiors we are happy to create a unforgettable moment in time for you.
Spa Etiquette
Spa Arrival
Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed. Please arrive at least 15 minutes before the scheduled time to check in and prepare to enjoy your treatment.
Spa Environment
Your spa environment is one of tranquillity and relaxation. Please respect all Spa guests’ right to privacy and serenity. All family members under 16 years of age must be accompanied by an adult and are not permitted to use the plunge pool and Jacuzzi. Please turn off cellular phones on arrival at the Spa.
Health Matters
Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you have when making your appointment. We do not recommend the consumption of alcohol before or directly after Spa treatments. For moms-to-be, we have specifically designed treatments to care for both of you. Please allow our therapists to guide you in selecting which treatments are most suitable for you during this time. We recommend that you drink lots of water after your Spa treatments to help accelerate the elimination of toxins.
Spa Attire
We can provide you with Spa attire including disposable Spa underwear or you may choose to wear your own. Our therapists will always use draping techniques to respect your privacy.
Valuables
We do not take any liability for personal items and recommend you leave valuables in vehicle on arrival.
Cancellation Policy
The treatments you select are reserved especially for you. Guests will be charged a 100% cancellation fee for treatments cancelled less than 24 hours from the scheduled appointment time.
Refunds and Returns
Treatments and packages are non-refundable, non-transferable and may not be exchanged for other treatments. For hygiene reasons, products purchased may not be returned or exchanged.
Hours of Service
Mon – Fri 08:00 – 17:00
Sat 08:00 – 15:00
Sun 09:00 – 15:00
